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Example of min, max and case with timestamp using SQL. Bonus a BoxPlot graphRead More…
The problem. We need to understand how many support chats we are getting to calculate coverage needs (agents to assign). The scheme is simple. We provided livechat and when all our reps were busy, we created a ticket out of the user request/question. And this ticket was answered by email in lower cadence moments or… Read moreRead More…
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